With many years in IT, SourceMash Technologies can become your trusted partner to monitor, troubleshoot and evolve all (or any) components of IT infrastructure. We keep the process and costs transparent by documenting the service scope and KPIs in an SLA.
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Companies are highly dependent on a secure and strong IT infrastructure to serve their operations, stimulate innovation, and remain competitive in the rapidly evolving digital ecosystem of the current times. SourceMash Technologies knows how much importance infrastructure has for the prosperity of business. Because of this, we offer complete Infrastructure Management Services that aim to optimize your IT environment for its scalability, security, and performance.
Our dedicated support team is always available to provide assistance and resolve issues quickly, ensuring uninterrupted operation of your IT infrastructure. By employing efficient utilization of resources, use of cloud technology, and eliminating unnecessary overheads, we help you maximize your infrastructure expenses.
SourceMash Technologies is a full-service MSP provider – we can take care of all types of IT operations within your company. Also, we support co-managed cooperation and can share responsibilities with your internal IT infrastructure department or other IT services vendors.
We ensure service transparency and foster trust by documenting and signing a Service Level Agreement (SLA) that describes the services to be delivered, their terms, and the key performance indicators (KPIs).
We will be on guard of your infrastructure health around the clock. Typically, we require a maximum of 8 hours to make urgent fixes and 1 day to 2 weeks to deliver new functionality.
According to your individual preferences, we agree on the best ways and frequency of our communication (tools, level of detail, timing). If your team is non-English speaking, we will likely provide a contact person for your language.
When working in the co-managed cooperation mode, we organize the transfer of knowledge to your architects, developers, testers, DevOps engineers, IT support specialists, database administrators, and security administrators.
Delivering managed IT services, we rely on our quality-first approach to make sure you derive the most value from cooperation with SourceMash Technologies. Your data remains safe on our end due to our ISO 27001-certified, mature information security management, which is based on our security policies and processes, advanced technologies, and skilled professionals.
Service Desk Management (L1, L2, L3)
We offer multi-level support for end-user issues, ranging from basic troubleshooting (L1) to complex incident resolution (L3). Our goal is to ensure a quick turnaround and minimal downtime.
Security Management & Monitoring
We provide comprehensive security controls, including threat detection, firewall management, patch updates, and compliance enforcement, to protect your IT environment 24/7.
Active Directory & Identity Management
Our services include centralized user and access management, covering onboarding and offboarding, role-based permissions, single sign-on (SSO), and identity verification.
Cloud Infrastructure Support (Azure & AWS)
We specialize in the management of your Azure and AWS environments. This includes provisioning, scaling, backup, recovery, and performance optimization.
Application & Server Monitoring
We conduct continuous monitoring and maintenance of applications, servers, and network infrastructure to ensure optimal performance, availability, and uptime.
Backup, Disaster Recovery & Business Continuity
We implement robust backup strategies, disaster recovery planning, and failover systems to safeguard your data and maintain uninterrupted business operations.
Why should I ask a third party to manage my IT infrastructure?
Managing IT infrastructure with in-house resources can cost a lot of time, money, and often lacks the necessary expertise. A third-party provider brings deep technical know-how and precision, helping you optimize operations and reduce risk—while you focus on growing your business.
Is it vital to routinely manage IT facilities?
Absolutely. Without proactive IT Facility Management Services (FMS), your business is at high risk of unplanned downtime, security issues, and operational disruptions.
What is the best type of data center for my business?
There are many options available depending on your specific needs. Please reach out to us so we can assess your requirements and offer the perfect data center solution.
Can infrastructure management services help reduce costs?
Yes, significantly. By optimizing your IT resources, eliminating inefficiencies, and reducing downtime, managed infrastructure services can lead to major cost savings over time.
Will I still have control over my systems with a third-party IT provider?
Absolutely. You maintain full visibility and decision-making authority. Our role is to empower you with reliable, secure, and expertly-managed infrastructure—without taking away control.
Are infrastructure management services scalable?
Yes. Our solutions scale with your business. Whether you're growing, migrating, or consolidating, we help your IT infrastructure grow along with your needs.
New York
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TORONTO
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BANGKOK
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Mohali
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