Technical Helpdesk Associate

Let's grow together


    BSc/BA in IT, Computer Science



    Total Openings


    Key Skills

    Good understanding of computer systems, mobile devices and other tech products, Ability to diagnose and resolve basic technical issues, Proficiency in English, Excellent communication skills, Customer-oriented and cool-tempered, BSc/BA in IT, Computer Science or relevant field

    Role and Responsibilities

    • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
    • Determine the best solution based on the issue and details provided by customers.
    • Walk the customer through the problem-solving process.
    • Direct unresolved issues to the next level of support personnel.
    • Record events and problems and their resolution in logs.
    • Follow-up and update customer status and information.
    • Pass on any feedback or suggestions by customers to the appropriate internal team.
    • Identify and suggest possible improvements on procedures.